tbaee Privacy Policy
Protecting your personal information is our top priority. Read this policy for details on how tbaee collects, uses, and stores your data.
Introduction and Scope
General Introduction
tbaee is an online gaming and entertainment platform that provides services for players in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This Privacy Policy ("Policy") describes how tbaee collects, uses, stores, and under what circumstances it may disclose your information.
By using our website tbaee.cam or any associated mobile applications and services, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.
Scope of the Policy
This Privacy Policy applies to the following:
- All pages and sections of the tbaee.cam website
- Both registered members and guest users of tbaee
- Information provided through our live chat, email, and other communication channels
- Information related to our promotional activities and bonus programs
- Financial information collected during deposits and withdrawals
Data Collection
What Types of Information We Collect
tbaee may collect the following two types of information:
a) Information provided directly by you:
- Full name and date of birth (for age verification)
- Email address and contact information
- Username and password (in encrypted form)
- Financial information required for deposits and withdrawals
- National ID or passport details for identity verification
- Information provided when contacting our support team
b) Automatically collected information:
- IP address and device type
- Browser version and operating system
- Date and time of website access
- Pages viewed and navigation history
- Information collected through cookies and similar tracking technologies
Methods of Data Collection
We collect information in several ways. During registration, you provide your information directly. Beyond that, certain technical information is collected automatically while you use our website. We use cookies that are stored in your browser and improve your experience on future visits. You can change your browser settings to reject cookies, but this may limit some services.
Use of Information
Why We Use Your Information
tbaee uses your information only for the following legitimate purposes:
- To create, manage, and secure your account
- To verify identity and confirm age (only persons aged 21 or above may use the service)
- To process deposit and withdrawal transactions
- To provide gaming services and bonus offers
- To manage customer service and support team operations
- To prevent fraud, money laundering, and other illegal activities
- To improve our service quality and develop new features
- To meet legal obligations
- To ensure responsible gaming
Marketing and Communications
If you give your consent during registration, we may send you promotional messages, bonus offers, and updates. You can withdraw this consent at any time — contact our support team or send an unsubscribe request by email. Stopping marketing messages will not affect your access to core services.
Data Sharing and Security
Sharing Information with Third Parties
tbaee never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, and bank transfers is shared with the relevant payment service providers.
- Identity verification services: Information may be shared with authorized verification agencies to complete the KYC (Know Your Customer) process.
- Legal obligations: Information may be disclosed pursuant to a court order or a valid request from a competent authority.
- Fraud prevention: Information may be shared with relevant agencies to prevent illegal activities or fraud.
Outside the above cases, we do not share your information with any third party.
Data Security Measures
We apply industry-standard technical and administrative measures to keep your information secure:
- SSL encryption: All data transmitted on our website is protected by SSL (Secure Socket Layer) encryption.
- Data encryption: Stored sensitive information, especially passwords and financial data, is protected by strong encryption algorithms.
- Access control: Only authorized staff can access your information, and only to the extent needed.
- Firewall and security monitoring: Our servers are under 24/7 security monitoring.
- Security testing: Regular cybersecurity tests and vulnerability assessments are conducted.
However, we acknowledge that 100% security on the internet cannot be guaranteed. If you notice any suspicious activity, please inform our support team immediately.
Data Retention and Your Rights
Data Retention Period
tbaee does not retain your information beyond the necessary period. Generally:
- All information is retained for as long as your account remains active.
- Even after an account is closed, certain information may be kept for a defined period due to legal obligations.
- Financial transaction records may generally be retained for up to 5 years.
- After the defined period, information is securely deleted.
Your Data Rights
You may exercise the following rights with tbaee:
- Right to know: You have the right to request information about what data we hold about you.
- Right to correction: The right to request correction of inaccurate or incomplete information.
- Right to deletion: In certain circumstances, you may request that your information be deleted.
- Right to object to processing: The right to object to the processing of your information on specific grounds.
- Withdrawal of marketing consent: The right to stop receiving marketing messages at any time.
To exercise these rights, contact our support team via 24/7 live chat or email. We will do our best to respond to your request as promptly as possible.
Cookie Policy and Minor Protection
Use of Cookies
tbaee.cam uses several types of cookies, including:
- Essential cookies: Required for the core functioning of the website, such as maintaining login sessions.
- Functional cookies: To remember your preferences and settings.
- Analytics cookies: To understand website usage and improve services.
- Security cookies: For fraud detection and account protection.
You can control cookies by changing your browser settings. However, disabling certain essential cookies may cause some website features to stop working.
Protection of Minors
tbaee strictly keeps its services closed to persons under the age of 21. We verify age during registration and reserve the right to immediately close the account of any user found to be under 21 years of age.
We do not knowingly collect or process any personal information from persons under the age of 21. If we are informed that a minor is using our platform, we will delete the relevant information immediately.
Policy Changes and Contact
Changes to the Privacy Policy
tbaee reserves the right to update this Privacy Policy from time to time. If significant changes are made to the policy, we will notify registered users by email or by a notice on the website. The date of the change will be shown in the "Last updated" date at the top of the page.
Continuing to use our services after a revised policy is published will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.
Notice Regarding Third-Party Websites
If our website contains links to external websites (such as payment gateway portals or game provider portals), those websites have their own privacy policies. tbaee is not responsible for the data practices of those third parties. We recommend reading the relevant policy before using any other website.
Privacy Inquiries
If you have any questions about your information or this Privacy Policy, please contact us. Our support team provides assistance in Bengali 24 hours a day, 7 days a week.